AmNet's Customer Support Info:
We will answer any questions about your purchase as long as you own it. The best way to contact us is by E-mail or you can call (443) 919-2000 or fax (443) 919-2003. We will get back to you within 24 hours.You'll find a wealth of Linux information available through your local Linux Users Group (LUG), and other online sources.
To Order by fax/phone:
Although AmNet uses the latest encryption technology available and offers highly secure data transfer over the Internet, we understand that some people are still uncomfortable sending their personal/financial information over the Information Super High way. As a service to all our valuable customers, AmNet offers a 24 hour fax/voice line. Just print out the order form, or, if faxing from your computer, download the order form . It is a text file and you can edit it with your favorite word proccessor. Fax the form 24 hours/day 7 days/week to (443) 919-2003, and in a short time enjoy your purchase.
Ordering by mail/personal check:
If you don't have access to a fax machine or are ordering by personal check, follow the directions above or simply write down the product name and number, your name, mailing and contact information, and payment method (if paying by check, include check for the full amount). We try to verify all orders by phone or E-mail, and those of our customers paying by check will be contacted with the full amount owed including shipping charges (there will be a 5 to 7 day waiting period on all personal checks). Sit back, relax, and watch the U.S. Postal Service in action.
AmNet has an unconditional return policy for 7 days after you recieve your purchase. Just notify us by E-mail, call our automated phone service at (443) 919-2000 or fax us at (443) 919-2003. After the inital 7 days you can still return your purchase for 30 days, but there will be a 25% restocking fee. Once the 37 day period expires we will replace all defective parts subject to the warranty. Please refer all your questions to AmNet's Tech Support.
Canceling your order:
All orders must be canceled within 48 hours of placement. To cancel an order simply fill out the order form again but select "cancel" from the credit card options.